Everton Rewards Membership Terms and Conditions
These terms apply to membership of the Everton Rewards Programme. We've set them out as a series of questions and answers so they're easier to understand, but they are legally binding terms, so please read and make sure you're happy with them before you apply to register as a member of the Programme. The key points are summarised below but we recommend you read the full terms.
If you don't agree, that is absolutely fine but you won't be able to become a member of the Programme and to receive the benefits that Members enjoy.
At a glance...
You should read these terms carefully as they create a contract between us which will be binding on you if you become an Everton Rewards member
You can only become a Member if you are over 18 and a resident of the UK or Republic of Ireland
These terms explain how you collect Points and that there are specific rules and exclusions which mean that you won't necessarily collect Points on all transactional and engagement with our Partners. You need to familiarise yourself with these rules and the specific rules of our Partners. See paragraphs 7 and 8 below
Points cannot be not refunded, exchanged or redeemed for cash.
As operator of the Programme, we are not responsible (and don't have any liability) for any products or services that you may buy using your Points. Any claim lies solely against the Partner from whom you buy them (i.e. Everton). See paragraph 11
As a Member, we will send you e-mails about the benefits of Programme membership. See paragraph 13
You may lose your Points if you cease to become a Member or if your Account is dormant for more than 13 months. See paragraphs 16 and 18
We reserve the right to correct errors and mistakes – see paragraph 15
You agree to comply with our Online Behaviour Rules. See paragraph 14 or click here
We have the right to change our terms. If you will be disadvantaged by any change, we will give you 30 days' notice and you can choose to spend your Points and stop being a Member. See paragraph 17
There are restrictions on your rights to transfer your Points to someone else. See paragraph 22
We're R4G Limited (Trading as Rewards4), operator of the Everton Rewards Programme.
We are registered in England with registered number 07347585 and our registered office is at
5/6 Faraday Court, First Avenue, Centrum One Hundred, Burton-On-Trent, Staffordshire, England, DE14 2WX.
Please note that we are a separate company to Everton.
When we say "we", "our" and "us" in these terms, we mean R4G Limited and all of its parent and subsidiary companies, and all subsidiaries of its parent companies, together with all of our suppliers and providers who support the operation of the Programme.
When we say "you" or "your", we mean any person who has validly registered to become a member of the Programme under these terms (see Who is eligible to be a Member? below and for whom an Everton Rewards account has been established.
We also use some specific words and phrases that have particular meanings in these terms. So, when we use any of these words, they have these meanings:
Account - the Everton Rewards account we establish for you if you are accepted as a member of the Programme to which your Points are credited and debited when you collect or spend them;
Everton - means Everton, with whom a Member can both collect and spend their Points;
Member - a member of the Programme;
Partner - means any organisation which participates in the Programme such as Everton, Retail Partners, or other Programme Partners; A list of all Programme Partners who participate in the Programme can be found at here;
Points - Rewards4 points which are credited to your Account as a Member;
Programme - the Everton Rewards programme which is more fully described in these terms;
Website - means our website - everton.rewards4sport.com
If you need to get in touch with us you can
All formal communications and notices should be sent and received by email. We will send our notices to you at the email address you have given us when you become a Member or any e-mail address you notify to us afterwards by updating your Account details. Please keep your e-mail details up to date as we will send important messages to you by e-mail.
To be eligible to become a Member and be allocated an Account, you must be at least 18 years of age. You cannot have more than one Account.
As a Member, you can collect Points with Everton as well
as collecting Points on purchases from our Programme Partners.
These Points can be used to:
1) save (ie. gain a discount) on your next purchase with Everton; or
2) win fantastic experiences, prizes, tickets, hospitality and merchandise from Everton.
For more detail see paragraphs
You will be able to monitor the balance of your Points by logging in to your online Account on the Website, via your mobile device, desktop or tablet.
Note that Points may not be refunded, exchanged or redeemed for cash and are not covered by the Financial Services Compensation Scheme.
You can apply to register to become a Member by completing an application directly on the
Website or through Everton's website, ticketing portal or other Everton marketing
channel or through any other method that enables you to request that an Account is created for you.
You only become a Member when we accept your registration application and allocate you with an Account. When this happens we will notify you by e-mail.
Any Points you collect are credited to the Account we establish for you.
You can ask for your Account to be deleted at any time by contacting us by e-mail or in writing - see How can I contact you? We cannot accept requests to delete Accounts by phone.
Details of how you can collect Points with Everton can be found here
There may be instances where transactions with Everton do not qualify for Points or the amount of Points that can be collected from a particular activity or transaction may be capped. More details can be found here.
Members can collect Points:
Details of how you can spend your Points with Everton can be found here.
Essentially, you can spend your Points either:
Yes. Partners may change over time. If, however, you have collected Points with a Partner then you do not lose them simply because the organisation concerned is no longer a Partner.
We operate the Programme but we are not a retailer, or a football club operator.
We do not sell or supply any of the products or services that you may spend your Points on
when making a purchase with Everton and any contract to purchase goods and services is
between you and Everton.
We are also not in a partnership with Everton in a legal sense which means we are not
liable for what they do.
If any disputes or issues arise in connection with any products or services that you purchase from Everton (when using Points) then your rights and remedies are against Everton and not us and we accept no liability for any claims that may arise.
In simple terms, we use your personal information to operate the Programme and provide you with information about the Programme and the benefits of being a Member. For further information about how we collect, use, disclose, transfer and store your personal information please see our Privacy Centre.
As a Member, there are some specific things we require of you.
In providing the benefits of the Programme, including any invitations or offers and Points collection opportunities from our Partners, we take reasonable care and act in good faith. Very occasionally, however, mistakes or errors may occur. These may include system errors affecting the Everton Rewards Technology (described in the Online Behaviour Rules) or errors or mistakes in the terms of offers or invitations made by us or our Partners for collecting or redeeming Points. Where a mistake or error occurs, and we consider that the error or mistake should have been obvious to a Member acting reasonably, we will inform affected Members as soon as possible and will seek to rectify the error or mistake to put Members in the position they would have been in had the error or mistake not occurred.
Yes, we can. We have the right to suspend or cancel your membership of the Programme, or parts of it, if in our reasonable view you appear to be in breach of any of these terms in any significant way. If your membership is cancelled then any Points you have collected as Member will also be cancelled.
We can change these terms at any time and if we do so we will tell you by e-mail.
We will also post any new terms on our Website.
If we or our Partners offer new or additional services we may introduce additional terms or change these terms so that they are appropriate to cover these additional services.
If any change to these terms may be to your disadvantage, we'll tell you about it at least 30 days prior to the change taking effect. If you do not agree with any change, you can cancel your membership of the Programme by contacting us – see What if I don't want to be a Member anymore?
If you do not log-in to your Account for a period of 13 months or more, then your Account
will become a 'Dormant Account' which means that we may make it inactive and cancel any
Points balance sitting on it.
We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Points balance may be cancelled as a result. If a reply is received confirming that the Account is still active we will continue to maintain the Account.
Yes, we can. If the Programme is terminated for any reason:
Yes, we may suspend the Programme where we have legal, security, technical or commercial
reasons to do so.
Where we can, we will provide you with reasonable notice in advance of any suspension of the Programme and will explain the reasons for the suspension and how long it may last. In some cases, however, we might need to take urgent action for security reasons or because of technical difficulties which would otherwise adversely affect the Programme.
There may also be times when our systems become unavailable as a result of technical difficulties, planned maintenance or problems with the Internet. We will try to overcome these difficulties where they are within our control but we cannot guarantee functionality and availability at all times. We will also try to minimise and disruption caused by planned maintenance.
When you 'Refer a Fan', specific terms and conditions relating to the promotion will be published and can be viewed here.
Yes – these terms form a contract between you and us so we need to tell you about some other
terms that apply to our relationship with you.
The law that applies to this contract will be the law governing whichever part of the UK you live in – so if you live in England or Wales, the law of England and Wales applies; if you live in Scotland Scots law applies and if you live in Northern Ireland, the law of Northern Ireland will apply. If you live in the Republic of Ireland, then Irish law will apply.
We may transfer our contract with you to anyone who acquires our business. If this were to happen, we would let you know and you would be free to cancel your membership of the Programme – see What if I don't want to be a Member anymore?
The contract is personal to you so you cannot transfer it to someone else but the transfer of Points to another Member's Account can happen with our consent and we will act reasonably in all the circumstances. Please note though that Points can only be transferred from an Account to another Account if adequate evidence to support the authority to transfer is given to us.
The legal rights to the Website, our app, the Points reminder, all content and our trademarks and branding are ours or, in some cases, they may also belong to Partners or others who work with us. Our Online Behaviour Rules give you limited rights to use these things for your personal use only. The Online Behaviour Rules also give us rights to use any content that you post or upload to the Website, our app or the Points reminder.
These terms take effect from 12th October 2020.
We don't separately file individual agreements when Members register with us. You can access these terms at any time by clicking here. Please make a durable copy of these terms by printing and/or saving a downloaded copy on your own computer. It is offered in English only.
If you want more information, then please visit our FAQ's and help pages which are available on the Website.
1. What are these rules and why are they needed?
These Online Behaviour Rules require Members to comply with a number of rules and standards of behaviour in connection with the: